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Please read the entire policy before returning any items and contact us at firstname.lastname@example.org for an RMA form.
Items may be returned within 30 days of the original purchase date for store credit only. No cash, credit or debit card, or Sezzle refunds will be issued.
We cannot guarantee the item you would like as your exchange will be in stock when we receive your return. Because of this, we do not offer exchanges, only store credit.
All clearance items or any items marked "FINAL SALE" are not eligible for return.
All returns must be accompanied by an RMA form. If you do not have a printer, written information is perfectly acceptable.
Items will not be accepted for return if the item has been damaged by the customer, shows signs of wear, has been washed, smells of smoke or perfume, or contains pet hair. This includes damage to shoe boxes.
Please allow 5-7 business days for returns to be processed once they are delivered to us.
Gift cards cannot be returned or refunded.
Before returning items, please ensure your return is within the policy period and meets ALL return requirements. We inspect all returned items and reserve the right to deny a return based on its condition.
If you believe you have received incorrect merchandise or are missing an item from your order, you must contact Customer Support within three business days of the package’s original delivery at email@example.com.
In the rare occasion that you receive defective merchandise, you must email firstname.lastname@example.org within 30 days of the delivery date.
If an item is returned or cancelled before all the Sezzle payments have been made, you will be responsible for making those Sezzle payments until the item is paid for.
Items returned that are not in compliance with our return policy will be charged a 25% restocking fee.
PLEASE NOTE: Customers are responsible for the shipping costs of their return as we do not provide return labels. Shipping fees will not be refunded or credited. If the customer receives the incorrect order due to an error on behalf of Jane & Kate, we will do our best to get you the correct size and cover shipping costs when returning the item(s) back to us and for replacement item(s) back to you. If there is an issue with an order and it is the customer's error, such as ordering the incorrect size/color, all shipping costs will be the customer's responsibility. We do not refund shipping fees.
Due to how fast orders move through our warehouse, we are unable to cancel an order once it's been placed. Thank you so much for understanding.
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If you have any questions, contact us at email@example.com.